No arseholes rule

Guy Kawasaki reviews a book called "The No Asshole Rule":

The first step is to recognize who is an asshole. Sutton’s blog cites one method. It’s called the Starbucks Test It goes like this: If you hear someone at Starbucks order a “decaf grande half-soy, half-low fat, iced vanilla, double-shot, gingerbread cappuccino, extra dry, light ice, with one Sweet-n’-Low and one NutraSweet,” you’re in the presence of an asshole. It’s unlikely that this petty combination is necessary—the person ordering is trying to flex her power because she’s an asshole.

The book is a more serious look at the conflict and stress that arseholes can cause, particularly in the workforce, and how individuals can learn how to deal with arseholes -- and perhaps even stop being arseholes themselves.